Frequently Asked Questions
How does Nixxit work?
We’re glad you asked. We make it extremely easy for you to get rid of the things taking up space in your life. Here’s our simplified three-step process.
What types of payment do you accept?
We accept Cash, Credit/Debit, Zelle, ACH, Apple Pay and Google Pay, Cashier/Money Order Check, and Business Checks (no personal checks).
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Business Invoicing
Invoicing is available by approval only and must be discussed prior to scheduling any pickup.
All businesses requesting invoicing must complete Nixxit’s Business Invoicing Application.
We kindly ask that you add Nixxit as a vendor with your Accounts Payable department before scheduling service, to avoid any delays.
If you have questions about payment options or need an application sent, please contact us, we’re happy to help! Please call us or email us at [email protected].
What areas does Nixxit serve?
Nixxit proudly provides full-service junk removal and trash hauling to the entire San Francisco Bay Area with our primary service areas being Alameda County and Contra Costa County. We also service San Mateo County, Santa Clara County, San Francisco, and parts of Marin.
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Here is more information on the areas we serve.
What junk can Nixxit take?
Nixxit can remove almost anything as long as it’s not hazardous.
Some common items that we take include furniture, appliances, mattresses, bed frames, electronics, household items, clothing, fixtures, old tools, wood, scrap metal, general garbage, pianos, yard debris, construction debris, dirt, concrete, brick, spas, fencing, sheds, play structures, exercise equipment, carpets, tires, toys, and more.
Do you do furniture removal and other large bulky items?
We sure can. Whether it’s your old couch, bed, dresser, or table, we can handle all furniture removal and other large items! Our team is well-trained to handle all of the heavy lifting.
Can you complete full house cleanouts?
Absolutely! To schedule a full house cleanout, give us a call at (925) 521-8354 and we’ll coordinate all the details with you.
Are there any items you do not remove?
Yes. We cannot accept any toxic or hazardous items such as paints, oils, pesticides, household batteries, fluorescent light bulbs, household cleaners, medicines, ammunition, fireworks, any items containing asbestos or any other harmful material.
Don’t worry though, we’ve put together a list of local facilities that accept many of these items for free. Click here!
Do you know where I can take my hazardous items?
Yes! There are several Hazardous Waste Facilities located throughout the Bay Area and in most cases, you can dispose of your items for free if you are a resident. For more information, please visit our website.
How far in advance do I need to schedule?
It’s completely up to you. Usually, we can provide same-day junk removal for our customers if needed! Alternately, if you are someone who likes to plan ahead, you can schedule as far out as you need. Give us a call at (925) 521-8354 to schedule your junk removal pick-up!
How big are your trucks?
Nixxit’s trucks are large (16 cubic yards). This is about 10-20% larger than our competitor’s trucks and larger than most dumpsters.
Can Nixxit provide me with a dumpster?
We do not provide dumpsters. Nixxit specializes in full-service junk removal. Our team will come out the day of your scheduled appointment and remove your items from anywhere on the property, saving you the time and hassle of doing the job yourself.
I manage a real estate or property management business. How can Nixxit simplify the process of preparing my properties?
Nixxit works directly with real estate agents, REO property managers, residential homeowners, power of attorneys, landlords, and banks by providing speedy full property, foreclosure, and eviction cleanout solutions.
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First, our team will coordinate details with you, such as your deadline and any special requirements. From there, we will provide you with an itemized estimate after conducting a brief walkthrough of the property. Once you’ve approved us to start work, we will get started immediately to ensure you get your property back on the real estate or rental market quickly.
Can Nixxit donate my items?
Absolutely! Nixxit believes that every item should have a second chance at life. You can count on us to handle the labor, sorting, loading, unloading, and transportation of your donation items.
It’s simple, you donate, we deliver to those who can benefit the most from the items – it’s a win-win for everyone! Read more about our fee-based donation pick-up service here.
Does Nixxit recycle?
We sure do! Nixxit is a passionate advocate for sustainable disposal and early adopters of our local communities’ zero-waste implementation plans. You can read all about our environmental commitment here.
My stuff is worth money, will you pay me for it?
Sorry, we do not pay our customers for their items. We provide full-service junk removal.
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If you believe that your stuff is of value, we always encourage our customers to attempt to sell their items before contacting us to remove it.
How much does junk removal cost?
Our pricing is based on volume or how much room your junk takes up in our truck. To provide you with the best price possible, Nixxit’s junk removal experts will provide you with a free onsite estimate before the beginning of every job.
For jobs that are more labor-intensive such as the removal of dirt, concrete, bricks, etc. we charge based on bedload.
What is included with my junk removal service?
Labor, disposal fees, outstanding customer service and much much more. Here is what’s included when you book your junk removal service with Nixxit. Click here.
Can you provide me with an estimate over the phone?
Our general rule of thumb is that if you have 3 items or more, the best and most accurate way for us to assess the job and offer you the lowest price is a free, no-obligation on-site estimate. When we are on-site, we can see exactly what the job will require. This helps us give you an immediate, accurate, and fair price for your junk removal job.
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If you only have 3 items of less, in most cases we can provide you with a quote over the phone.
How can I estimate the size of a pickup?
Our truck boxes are 16 cubic yards which is equivalent to the size of 6-7 pickup trucks. You can view our volume visualizer here. Before starting, our team will provide you with a free no-obligation on-site estimate.
What if I need more than one truck?
We can certainly do pickups that require multiple truckloads and often do. Contact us before booking online if you think that your pick-up may require multiple truckloads.
When will my haulers arrive?
From the moment you book your junk removal appointment to the day of, Nixxit prides itself on seamless communication.
Nixxit’s appointments are scheduled between a 2-hour appointment window.
On the day of your appointment, your dispatched hauler will call you 30 minutes before your scheduled appointment window to let you know when they expect to be there, along with a text message with your junk removal expert’s name and their picture so that you’re greeted by a familiar face when they arrive.
Is Nixxit insured?
We sure are! We take our jobs and your property seriously! Every member of our junk removal team is fully licensed and backed by a $1 million insurance policy for the safety of you and your property.
Do you perform background checks on your team members?
Yes. Each member of the Nixxit team has undergone a rigorous background check through Pinkerton. It is important to us that you feel comfortable and confident in our staff during your junk removal project.
Can Nixxit provide a Certificate of Insurance?
Absolutely! If your building or property requires a certificate of insurance (COI) contact us at [email protected].
Should I tip my haulers?
What if I won’t be there for my junk removal appointment?
Whether you are at work or simply away for the day, not to worry! We know our customers are busy people.
If you won’t be present for your appointment, you can either authorize someone else to sign on your behalf or coordinate alternate details with us directly before your appointment. Our team can collect payment via electronically after your project is complete. Our goal is to make the entire process as convenient as possible for you.
Does Nixxit Junk Removal handle hazardous waste?
No. While we’re experts at removing most household and office items, hazardous waste requires specialized handling. For everything else, give us a call, and we’ll ensure a smooth and safe removal process.Â
Does Nixxit Junk Removal offer same-day pickups?
Yes! At Nixxit Junk Removal, we understand that sometimes you need a pickup right away. That’s why we offer same-day and next-day pickups for your convenience. Simply give us a call and let us know what you need removed, and we’ll provide you with a quote and schedule a pickup time that works for you. We look forward to helping you get rid of your unwanted items!
